Karigaar (Pilot) Privacy Policy

Nandi Karigar Application

Last Updated: July 2026

Nandi Saathi (“we”, “our”, “us”, or “the Company”) operates the Nandi Karigar mobile application (the “App”). The App is a professional workforce platform that connects customers with skilled service providers (“Karigars”) such as electricians, plumbers, and gas stove repair technicians.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the App. By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. Scope of This Policy

This Policy applies to all Karigars (service professionals) who register on or use the Nandi Karigar App to receive and fulfil service bookings. It covers information collected through the App, the registration process, and any related communications.

2. Information We Collect

2.1 Information You Provide

Full name
Mobile number
Email address (if provided)
Residential or service area address
Government-issued identification (Aadhaar, PAN) for identity verification during registration
Bank account details for wallet withdrawals and payment processing
Service category and skill information
Profile photograph
Documents uploaded for verification (identity proof, bank proof, service-related photos)
Communication records with customer support

2.2 Information Collected Automatically

Device information (model, manufacturer, operating system version, unique device identifiers)
IP address
App usage data (screens visited, features used, timestamps)
Foreground and background location (see Section 5 for detailed disclosure)
GPS precise location
Push notification tokens

2.3 Transaction and Booking Information

Booking requests received, accepted, declined, or expired
Service completion records (including OTP verification logs)
Earnings and wallet transaction history
Withdrawal records
Customer ratings and feedback received

3. How We Use Your Information

We use your information for the following purposes:

To register, verify, and manage your Karigar account.
To match you with nearby customer service requests based on your real-time location.
To dispatch booking requests and calculate estimated arrival times (ETA) and travel distances.
To process earnings, wallet balances, and withdrawal payments to your bank account.
To communicate booking alerts, status updates, and important notices via push notifications and SMS.
To verify your identity and prevent fraud or misuse of the platform.
To improve, maintain, and troubleshoot the App.
To comply with applicable laws, regulations, and legal processes.
To resolve disputes and enforce our terms of service.

4. App Permissions and Their Purpose

The App requests Location (foreground and background), Camera, Display over Other Apps, Phone/OTP verification, and Push Notification permissions solely to provide the services described in this policy. Each permission is used solely for the purposes described below.

4.1 Location (Foreground and Background)

The App collects your location data to match you with nearby customer service requests, provide live tracking to customers during active bookings, calculate ETA and travel distance, and verify your arrival at the customer’s location. Location access is required for uninterrupted service delivery and is collected both when the App is in the foreground and in the background. A persistent foreground service notification remains visible while location tracking is active.

4.2 Camera

The camera is used solely for user-initiated document capture bank account verification, or service-related proof uploads. The App never accesses the camera in the background or without explicit user interaction.

4.3 Display Over Other Apps (Overlay)

Service requests are time-sensitive and are offered to nearby Karigars for a limited acceptance window. The App displays a temporary overlay when a new booking request is received so you can immediately accept or decline without leaving the application currently in use. The overlay is used only for genuine booking requests, is never used for advertisements, and is automatically dismissed after you respond or the request expires.

4.4 Push Notifications

The App uses Firebase Cloud Messaging (FCM) to deliver real-time booking alerts, status updates, and important service communications.

4.5 Service Reliability

RECEIVE_BOOT_COMPLETED allows the App to restore the foreground location service after a device restart if you were previously set to “Online” status. REQUEST_IGNORE_BATTERY_OPTIMIZATIONS is requested only to improve the reliability of continuous foreground location updates on devices with aggressive battery management. You may decline this request.

5. Location Data Collection and Use

The App collects precise GPS location because location is essential to provide on-demand services.

What we collect:

Foreground GPS location while the App is open.
Background GPS location while you are Online or completing an active booking.
Location updates required for booking allocation, ETA, travel distance, and customer tracking.

Why we collect it:

Match nearby customers with nearby Karigars.
Deliver booking requests.
Calculate ETA and travel distance.
Show live location to customers only during active bookings.
Verify arrival.
Prevent fraud.
Maintain uninterrupted service.

Background location:

When you mark yourself Online, the App may continue collecting location in the background. Android displays a persistent foreground service notification while tracking is active. Tracking stops when you switch Offline, revoke permission, sign out, or after active booking completion where applicable.

Sharing:

Location is shared only with customers during active bookings and processed by secure backend servers. We never sell location data or share it with advertisers.

User controls:

You may grant or revoke permissions through Android Settings, switch Offline to stop booking allocation, or disable background location (which may limit functionality).

Retention:

Location is transmitted using HTTPS/TLS and retained only as long as necessary for bookings, disputes, fraud prevention, legal compliance, and then securely deleted or anonymized.

6. Sharing of Information

We may share your information with the following categories of recipients and only for the purposes stated:

6.1 Customers

Your name, service category, live location (during active bookings), and ETA are shared with customers to facilitate service delivery.

6.2 Payment Partners

Bank account details are shared with payment processors solely for processing wallet withdrawals.

6.3 Cloud and Infrastructure Providers

Data is stored and processed on secure cloud servers to maintain and operate the App.

6.4 Legal Authorities

Where required by applicable laws, regulations, court orders, or governmental requests.

We do not sell your personal information to any third party.

7. Data We Do Not Collect

We do not use the Google Advertising ID (AD_ID).
We do not integrate Firebase Analytics or any analytics SDK for user behaviour tracking or marketing.
We do not collect call logs, SMS content, contact lists, or information about other installed apps.

8. Third-Party Services

The App uses the following third-party services for its core functionality:

8.1 Firebase Cloud Messaging (FCM)

Used for delivering push notifications such as booking alerts and status updates.

8.2 SMS-Based OTP Verification

OTP verification is handled via server-side API calls and does not involve any client-side SDK collecting data from your device.

These third-party services may collect certain data as described in their own privacy policies. We ensure that no third-party service used by the App sells your personal data.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Transmission of data over encrypted channels (HTTPS/TLS).
Access controls limiting data access to authorized personnel only.
Secure storage of sensitive data such as identification documents and bank details.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations.

When your information is no longer required, we securely delete or anonymize it within a reasonable timeframe.

11. Account Deletion

You may request deletion of your Nandi Karigar account at any time through the in-app account deletion option available in your profile settings.

Upon account deletion:

Your profile, personal data, and booking history will be permanently deleted.
Wallet balances, if any, must be withdrawn before initiating deletion.
Certain data may be retained for a limited period where required by law (e.g., tax records, regulatory compliance, fraud prevention). We will clearly inform you of any such retention.

You may also request account deletion by contacting us at nandisaathi2026@gmail.com.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities within the legally required timeframe. Our procedures include measures to contain the breach, mitigate risks, and prevent future occurrences.

13. Your Rights

Subject to applicable laws, you have the right to:

Access your personal information held by us.
Correct or update inaccurate or incomplete data.
Delete your account and associated data (see Section 11).
Withdraw consent for data processing where consent is the legal basis.
Object to certain processing activities.
File a complaint with a data protection authority if you believe your rights have been violated.
Right to revoke location permissions at any time via device Settings.
Right to request deletion of stored location data.
Request deletion of your stored location data by contacting us at nandisaathi2026@gmail.com.

To exercise any of these rights, contact us using the details in Section 18.

14. Legal Basis for Processing

We process your personal data on the following legal grounds:

Consent: Where you have given explicit consent (e.g., location permissions, notification permissions).
Contract Performance: To fulfil our obligations under the service agreement with you (e.g., processing bookings, payments).
Legal Obligation: To comply with applicable laws, tax requirements, and regulatory mandates.
Legitimate Interest: To improve our services, prevent fraud, and ensure platform security, where such interests do not override your fundamental rights.

15. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials (phone number and OTP). You agree to notify us immediately of any unauthorized access to your account. You are responsible for ensuring that your use of the App complies with applicable laws and the terms of this Privacy Policy.

16. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party services you access.

17. Children’s Privacy

The Nandi Karigar App is intended for individuals aged 18 years and above. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

18. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Prayagraj, Uttar Pradesh, India.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our website with a revised “Last Updated” date. Continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nandi Saathi

Email: nandisaathi2026@gmail.com