Customer Privacy Policy
Last Updated: June 2026
Welcome to Nandi Saathi (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, process, and disclose your information when you access or use the Nandi Saathi website, mobile application, WhatsApp services, call center services, or related platforms.
By accessing or using our Platform, you agree to the terms of this Privacy Policy.
1. About Nandi Saathi
Nandi Saathi is a home services platform operating in Prayagraj, Uttar Pradesh, connecting customers with service professionals for:
- Plumbing Services
- Electrician Services
- Gas Stove Repair & Installation
- Water Purifier Services
- Appliance Repair Services
- Home Maintenance Services
2. Information We Collect
Personal Information
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Service Address
- Booking Details
- Payment Information
- Reviews and Feedback
Automatically Collected Information
- Device Information
- IP Address
- Browser Information
- Location Information (with permission)
- Usage Data
Transaction Information
- Service History
- Payment Records
- Invoices and Receipts
3. How We Use Your Information
We use your information to:
- Process bookings
- Assign service professionals
- Process payments
- Provide customer support
- Improve services
- Prevent fraud
- Comply with legal requirements
4. Sharing of Information
We may share information with:
- Service Professionals
- Payment Partners
- Technology Providers
- Government Authorities (when legally required)
We do not sell personal information.
5. Location Information
Location data may be used to:
- Match customers with nearby service providers
- Improve response times
- Enable location-based services
6. Data Security
We implement reasonable security measures to protect user information from unauthorized access, misuse, disclosure, or loss.
7. Data Retention
Information is retained only as long as necessary for business, legal, and operational purposes.
8. User Rights
Users may request:
- Access to their data
- Corrections
- Deletion of information
- Withdrawal of consent
9. Children's Privacy
Services are intended only for individuals above 18 years of age.
10. Changes to this Policy
We may update this Privacy Policy from time to time.
11. Contact Us
Nandi Saathi
Address: Parcha, Mutthi Ganj, Prayagraj, Uttar Pradesh – 211003
Mobile: +91 7985629098
Email: support@nandisaathi.com
Website: www.nandisaathi.com